WIND: options activated automatically?!

ole1 · **WIND: options activated automatically?! -** 05-04-2009, 18:08

Well,

last summer in August I bought a WIND SIM-package for 10 euros (5 euros credit) in a wind-shop in Rome. I think it was a "BIG SIM" (?) package. I activated a data option and the "call your country" option. When i left italy three weeks later i deactivated the data option to avoid further costs.

OK, now my parents are visiting italy and they wanted to use my old SIM. the credit left was 0.00 euro - in summer it was something around 1 euro if i remember correctly. my parents refilled the SIM with 10 euros, they ordered the mega 1500 option and they were able to make a short call to Germany (for 45 cents!). but 30 minutes later the credit was 0.00 euro again. now it's not possible to get a GPRS/UMTS connection or make calls anymore.

Is it possible that there are other options active which had been activated automatically when i bought the SIM/this "BIG SIM" package? How can i check that? (I can not access wind's customer care portal online because i don't know which codice fiscale the shop used for the activation of my SIM.)

	(#1)
ole1 (Offline) Junior Member Newbie Posts: 3 Join Date: 05 Apr 2009 Location: Hamburg Country:	WIND: options activated automatically?! - 05-04-2009, 18:08 Well, last summer in August I bought a WIND SIM-package for 10 euros (5 euros credit) in a wind-shop in Rome. I think it was a "BIG SIM" (?) package. I activated a data option and the "call your country" option. When i left italy three weeks later i deactivated the data option to avoid further costs. OK, now my parents are visiting italy and they wanted to use my old SIM. the credit left was 0.00 euro - in summer it was something around 1 euro if i remember correctly. my parents refilled the SIM with 10 euros, they ordered the mega 1500 option and they were able to make a short call to Germany (for 45 cents!). but 30 minutes later the credit was 0.00 euro again. now it's not possible to get a GPRS/UMTS connection or make calls anymore. Is it possible that there are other options active which had been activated automatically when i bought the SIM/this "BIG SIM" package? How can i check that? (I can not access wind's customer care portal online because i don't know which codice fiscale the shop used for the activation of my SIM.)