Help with United Mobile sim

[snaimon]

Originally Posted by Jrott

My first post to the forum so a big hello to everyone
My neighbor will be traveling Europe so I recomened he purchase a UM sim for him and his wife. He recently recieved the sims, registered and activated the sims but is having issues making calls. He has asked me to help him sort the issue, the sim's have a UK (44) number
So far this is what I see
Test phone is a unbranded Motorola Pebl and a unlocked Nokia 6230, sim's can recieve calls but not make calls. The message is always "Number Not Allowed"
I tried calling numbers in both America and UK (I am in America) I dialed +1732xxxxxxx for calling the American line and +4407722xxxxxx, tried dropping the zero, tried without the +44 since the UM sim is a UK number but always get "Number Not Allowed" I also tried the manual network select and tried the calls using both the att and t-mobile network
Am I doing something wrong? Is this a known issue? I did see posts regarding network busy messages but not "Number Not Allowed"
Thanks in advance, I feel bad that I recomended these cards to my neighbor and he's having these issues

I would caution you about making expensive test calls on the phone from US.

Can you get a balance using balance inquiry? I have a new UM SIM and have not tried to dial out. Balance does work for me from US.

The message "Number Not Allowed" is common and in my experience with othe callback processes, that is NORMAL and the callback does come in. You might need to try several times. Sometime balance does not come in the first time either.

The 0 for calling foreign phones is not needed from the US. From the cell it is +, country code, city code (no leading 0), number.

From a land line in US it is 011 (international access), country code, city code (no leading 0), number.

0 is used within the country code of origin in place of the country code for LD calls. Just as you can usually dial 1-732-xxx-xxxx from your cell or simply 732-xxx-xxxx. The 1 is not needed on the cell in the US but is needed on a land line.

Good luck. Let's let other more active with their UM cards weigh in.

Stan