UK mvno SIMs with cheap int'l calls [merged]

dr0ss · **Gripe about Nomi and Lebara -** 02-07-2009, 10:37

Sorry to revive an oldish thread, but I wanted to vent on the topic. I'll be coming to the UK in a couple of weeks, a colleague lost my still-active UK T-Mo SIM that I'd loaned him, so I need something new for this trip. Rather than do what I usually do, namely wander around the airport or town looking for a SIM deal, I thought this time I'd buy one in advance and have it sent to a UK friend who could then forward it on to me. First I tried to order one from Lebara online, this triggered an error asserting that Barclaycard wouldn't authorize the charge. I phoned Barclaycard, who told me they <i>had</i> in fact authorized the charge, and when I phoned Lebara they were rather dim and unhelpful, telling me that I should try again and "get the order particulars right" (but not telling me why my order had failed, and not even willing to look up the order from the order number I was given).

Next I tried Nomi, and had essentially the same experience.

This is the kind of commercial dysfunctionality I was accustomed to when I lived in England years ago, I was under the impression that things were better nowadays. I guess not. - David

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dr0ss (Offline) Junior Member Newbie Posts: 7 Join Date: 27 May 2008 Country:	Gripe about Nomi and Lebara - 02-07-2009, 10:37 Sorry to revive an oldish thread, but I wanted to vent on the topic. I'll be coming to the UK in a couple of weeks, a colleague lost my still-active UK T-Mo SIM that I'd loaned him, so I need something new for this trip. Rather than do what I usually do, namely wander around the airport or town looking for a SIM deal, I thought this time I'd buy one in advance and have it sent to a UK friend who could then forward it on to me. First I tried to order one from Lebara online, this triggered an error asserting that Barclaycard wouldn't authorize the charge. I phoned Barclaycard, who told me they <i>had</i> in fact authorized the charge, and when I phoned Lebara they were rather dim and unhelpful, telling me that I should try again and "get the order particulars right" (but not telling me why my order had failed, and not even willing to look up the order from the order number I was given). Next I tried Nomi, and had essentially the same experience. This is the kind of commercial dysfunctionality I was accustomed to when I lived in England years ago, I was under the impression that things were better nowadays. I guess not. - David