European deregulation

gmmour · 14-11-2007, 15:57

They can't just drop customer support on a language of a country where they provide service! Linguistic laws are very strict in the EU!

That's why, although I see pan-european carriers as something inevitable, I do think that the customer care part will remain on a country-by-country or language-by-language basis, as most customers actually use the service on the country of residence! What might be able to happen is for them to be able to connect you to your local language customer care center, and for local customer care centers to be able to have some kind of communication and co-operation with such centers in other countries for end-users to receive seamless customer support regardless of the country where their SIM is registered!

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

	(#10)
gmmour (Offline) Member Advanced Member Posts: 92 Join Date: 03 Oct 2006 Country:	14-11-2007, 15:57 They can't just drop customer support on a language of a country where they provide service! Linguistic laws are very strict in the EU! That's why, although I see pan-european carriers as something inevitable, I do think that the customer care part will remain on a country-by-country or language-by-language basis, as most customers actually use the service on the country of residence! What might be able to happen is for them to be able to connect you to your local language customer care center, and for local customer care centers to be able to have some kind of communication and co-operation with such centers in other countries for end-users to receive seamless customer support regardless of the country where their SIM is registered!