Can't reach UM, can't reach my UM UK number, no reply to e-mail

[andy]

Originally Posted by Victor1970

I am in Germany and I can confirm that both United Mobile SIM card (+44 and +423) does not working anymore. The company is obviously out of business.

The company obviously has some problems, but while that may eventually turn out to be the case, in the absence of actual facts so far there is more than one possible explanation. And one of the SIM cards still works for incoming calls, so has obviously not been cut off by Mobilkom.

[its.me.charlie]

Rejected by all operators
Website - My Account, Shop, etc give 404 error (doesn't exist)
+44 Customer Service Number no longer exists
+423 Customer Service number gives message that questions only by email and to keep My Account info up-to-date so they can send a new sim card.
(this being impossible as my account page doesn't exist.

Very upsetting as I have about 40 Euro on the account and a Silver number. Such a number costs £250 with TravelSim.

My company started negotiations with to become their main distributor in South Africa about a year ago. Due to their poor communication I terminated the discussions.

The question for me is.. who offer the best data roaming price now. But that's for a different thread.

[bourbonkiller]

After thinking positiv about a comeback of UM after the outage of both platforms, I think UM is gone. I will tell you all, why this is my "new" opinion:

Since my balance on two UM Simcards has been quite high I tried to get in touch with them eiter on their service line and their local business number. No luck at all - so I decided to try something completely different: calling mobilkom Liechtenstein. I had not thought about getting any informations but listen to this:

Looking at the Mobilkom Liechtenstein website, you will find a Link called MVNO (FL1 - Wir verbinden Welten. | MVNO Partnerschaften) including a phone number. Calling the number, a lady immediately answered the phone with "Mobilkom Liechtenstein". I told her that we have several cards of UM for touroperators visiting Switzerland (the Hotels I am working for) and that we got some calls from them that the SIM-card are not working at the moment.

She told me, that YES, United Mobile is having problems and tried several times to hide them by pushing back complaints to Mobilkom Liechtenstein. She also said, that she doesn't know the acutal service status of United Mobile's SIM serivce since they doesn't track the UM service nor does she have one of those Simcards. The Mobilkom Liechtenstein part of the service (the whole platform) is up and running proper.

Upon that she also stated, that the +423 service of UM (she didn't mention the +44 SIM with any word) will not come back by UM. This has been the point for me, asking what "by UM" means. She told me, that Mobilkom Liechtenstein is in Negotiation with another operator to pick up their service as a MVNO, but it will take some time to set up everything propper. The timeframe she mentioned were definately "about one to two months" from now.

What made me curios was the fact, that she immediately advised me of "another very reliable" roaming sim service with a +44 prefix. I must admit, I am not shure if she said SIM4travel or travelsim. (no matter which one she mentioned, both did offer a replacement SIM in very short time and personally I think, they did know what will happen)

Lets see, after this phonecall I am pretty shure that another +423 SIM service will come up very soon! But also, for me it is pretty clear, that all our balance of UM is gone for now.

BK

[MATHA531]

Here's the problem with +423....for several years they were fine. Check with the various ld carriers of the world to see the termination fees for calls to +423...in the USA I don't know of any (outside some of the internet providers which charge less than 75¢/minute to make a call to them....nobody would call you. That was the reason UM began its +44 service.

I tend, however at this point, to agree. UM+ is deader than dead and will not arise again.

Too bad.

[myonlymobile]

I do have a VoIP service that terminates reliably to +423-6 numbers at 19¢ US. It can be set up for callback and US DID forwarding as well. Of course it is only useful if UM is working... but feel free to message me if you want to use it.

[rfranzq]

Originally Posted by bourbonkiller

By the way, I have ordered on of those SIM4travel replacement cards that are offered for free, and they did arrive within 3 working days within europe. Altough they are not really free! They state on the website AND the bill enclosed Free SIM and free postage, but charge 6.someting Pound for shipping 2 free SIMcard by registerred mail.

I want to find out what shipping is and not send a letter or phone them if I can help it, does anyone know an email address for customer service at SIM4travel?

[inquisitor]

Logging into "My Account" on the UM website is working again. Seems like there's some reanimation attempt. My UM+ SIMs still won't register.

[rfranzq]

I, also was able to log in and see my billing activity. But only the first page.
I also received an email responding to my query of 'What's happening?'

[andy]

Interesting. My account shows all 9 trial calls to the +423 in the last two weeks.

I've just made 2 calls to it, from JustVoip unanswered and from O2 answered, and will update this later ...... on the account within half an hour

[bourbonkiller]

I also just logged in to my UM account. On my account nothing has changed, the full balance is still shown on each of the SIM-Cards.

Overlooking the numbers it is very interresting to see, that both UM +423 numbers still show a green tick and status "active" while the UM+ (+44) is grayed out and doesn't show a any status.

Lets see what will happen...