Maxroam (aka Roam4Free V2) - Page 6

Grampa · 01-10-2007, 20:28

It appears that Maxroam has just raised its rates by about one-third.

andy · 01-10-2007, 21:47

Quote:

Originally Posted by Grampa

It appears that Maxroam has just raised its rates by about one-third.

Welcome

Before I looked again, I was expecting to come back and reply that no, they had the baseline tariffs right before, but not the higher rates for more expensive destinations

But you're absolutely correct, like 25 up to 34 cents, etc

edit - rates from the USA are still the same

Grampa · 01-10-2007, 22:14

Thank you.

Maxroam has of course reserved the right to alter rates, but to raise them so substantially three days after launch is a bit like "bait and switch." I would not have purchased this card had these rates been in effect at the time I bought. Not a great way to build customer loyalty.

Regarding rates from the USA, does anyone really use these global cards in the USA? I would think the cost would be prohibitive.

petkow · 02-10-2007, 00:57

Well... I'll admit this is very very confusing (and dare I say unprofessional) but they haven't actually changed the rates at all. That would be too bad at this stage! The rates shown are actually the US$ rates but shown with a € symbol next to them for added confusion. There is a little note above the box:

Quote:

The prices shown are on a “per minute” basis in US Dollars -- sorry we loaded the wrong rate sheet. This will be back in Euros in the next 12 hours.

andy · 02-10-2007, 01:09

That comment has only appeared in the past hour and a half.

petkow · 02-10-2007, 01:23

Just shows how pro these chaps really are!

They probably put the comment in after reading your comments on one of the blogs. In any case, dead confusing even with the comment as the rates still have a € next to them!

Grampa · 02-10-2007, 09:42

There's no doubt that Maxroam rushed to get this product out, and the website has had one problem after another. This is at least the third rate sheet they have posted. However, this does appear to be an honest mistake -- the rates shown are indeed the same as they were, only expressed in dollars. I should have seen that when I noted that the rates were about one-third higher than they had been.

Comparing Maxroam to UM (which also rushed to get the UM+ rate out before it was ready), it looks like the Europe rates are pretty comparable. Maxroam might be a penny or two higher, but there is no setup charge. Maxroam has a substantial price advantage when roaming in some parts of the world (e.g., China, Russia, Central America), but a disadvantage when roaming in others (e.g., the Middle East). Maxroam's rates to mobile phones are the same as its rates to landlines, which is nice. Maxroam does charge for incoming calls, but it provides local telephone numbers for some countries. I realize that I could set up my own DID, but I prefer not to do that.

I was pretty upset when I thought they had changed their rates after only three days. With that issue resolved, I think Maxroam is a pretty decent value.

bbob · 02-10-2007, 10:55

Quote:

Originally Posted by Grampa

Maxroam's rates to mobile phones are the same as its rates to landlines, which is nice. Maxroam does charge for incoming calls, but it provides local telephone numbers for some countries. I realize that I could set up my own DID, but I prefer not to do that.

mobile and landlines same rate. In countries like USA this is normal but most ofther contries do have different rates. It does not make sense to offer same rates as it does mean that you are paying to much for calls to landlines as calls to mobiles are at least 9 eurocents per minute more expensive (on average in europe)

The DID number is nice but I still don't know how the phone can be reached directly. Are they using a +44 number, iceland or what ?

ygeffens · 02-10-2007, 11:00

Quote:

Originally Posted by Grampa

There's no doubt that Maxroam rushed to get this product out, and the website has had one problem after another. This is at least the third rate sheet they have posted. However, this does appear to be an honest mistake -- the rates shown are indeed the same as they were, only expressed in dollars. I should have seen that when I noted that the rates were about one-third higher than they had been.

I don't mind such mistakes. If the service (call quality, features, support) is good, then I consider this an 'oops'-moment.

Quote:

Originally Posted by Grampa

Maxroam's rates to mobile phones are the same as its rates to landlines, which is nice. Maxroam does charge for incoming calls, but it provides local telephone numbers for some countries. I realize that I could set up my own DID, but I prefer not to do that.

Setting up your own system with PBXes, and my own DIDs and Routes is nice, but in the end, these are all extra hops which have an impact on call-quality, and there are too much possible points of failure. With an integrated system like MAXroam, I think that the chance of running into problems is much smaller.

ygeffens · 02-10-2007, 11:12

Quote:

Originally Posted by bbob

mobile and landlines same rate. In countries like USA this is normal but most ofther contries do have different rates. It does not make sense to offer same rates as it does mean that you are paying to much for calls to landlines as calls to mobiles are at least 9 eurocents per minute more expensive (on average in europe)

I think it is (for the moment) a way to make it easy for them. I think there was not time enough to create a more complex pricing structure.

When I read this http://www.goebel.net/technews/labels/Maxroam.html
I'm convinced they have a lot of work to do, and that they just wanted to establish a place in this difficult market in time.

Quote:

Originally Posted by bbob

The DID number is nice but I still don't know how the phone can be reached directly. Are they using a +44 number, iceland or what ?

AFAIK a phonenumber (allocated in the GSM-numbering space, whatever country - it doens't matter) for a SIM-card, is more or less the same like an internet domainname for a website. They both are "aliases" for numbers. The phonenumber for the Simcard#, the domainname for the IP-address.

So whay they do is simply pointing different DID's directly to the SIM-card, and not a phonenumber.

This doesn't answer these questions:

To what number can I sent an SMS ?
What's the CLIP when I make a call from a card that has more than one number assigned to it?

But I'm sure these things will be answered in the FAQ the coming days.

BTW: just minutes ago (12.10 PM) they corrected the rate-table again. Now with a different pricing for Mobiles and fixed lines.

	(#51)
Grampa (Offline) Member Advanced Member Posts: 97 Join Date: 01 Oct 2007 Country:	01-10-2007, 20:28 It appears that Maxroam has just raised its rates by about one-third.

	(#53)
Grampa (Offline) Member Advanced Member Posts: 97 Join Date: 01 Oct 2007 Country:	01-10-2007, 22:14 Thank you. Maxroam has of course reserved the right to alter rates, but to raise them so substantially three days after launch is a bit like "bait and switch." I would not have purchased this card had these rates been in effect at the time I bought. Not a great way to build customer loyalty. Regarding rates from the USA, does anyone really use these global cards in the USA? I would think the cost would be prohibitive.

	(#55)
andy (Offline) Senior Member Prepaid Prophet Posts: 2,128 Join Date: 10 Dec 2004 Country:	02-10-2007, 01:09 That comment has only appeared in the past hour and a half.

	(#56)
petkow (Offline) Senior Member Prepaid Pioneer Posts: 696 Join Date: 01 Aug 2006 Location: Madrid Country:	02-10-2007, 01:23 Just shows how pro these chaps really are! They probably put the comment in after reading your comments on one of the blogs. In any case, dead confusing even with the comment as the rates still have a € next to them!

	(#57)
Grampa (Offline) Member Advanced Member Posts: 97 Join Date: 01 Oct 2007 Country:	02-10-2007, 09:42 There's no doubt that Maxroam rushed to get this product out, and the website has had one problem after another. This is at least the third rate sheet they have posted. However, this does appear to be an honest mistake -- the rates shown are indeed the same as they were, only expressed in dollars. I should have seen that when I noted that the rates were about one-third higher than they had been. Comparing Maxroam to UM (which also rushed to get the UM+ rate out before it was ready), it looks like the Europe rates are pretty comparable. Maxroam might be a penny or two higher, but there is no setup charge. Maxroam has a substantial price advantage when roaming in some parts of the world (e.g., China, Russia, Central America), but a disadvantage when roaming in others (e.g., the Middle East). Maxroam's rates to mobile phones are the same as its rates to landlines, which is nice. Maxroam does charge for incoming calls, but it provides local telephone numbers for some countries. I realize that I could set up my own DID, but I prefer not to do that. I was pretty upset when I thought they had changed their rates after only three days. With that issue resolved, I think Maxroam is a pretty decent value.