Germany: T-Mobile D1 outage

hrgajek · **Germany: T-Mobile D1 outage -** 21-04-2009, 17:39

Hello,

since 21th April 16:00 local time German 2G/3G Network of T-Mobile ("T-Mobile D1" / "D1-Netz") had a system crash / outage.

Customers cannot log in or cannot be reached at the moment.
Most customers cannot make outgoing calls or send text-messages.

Data transfer may work (Blackberry)

The problem occurs also with T-Mobile Germany Customers using their phone abroad.

Users of foreign SIM-Cards within German D1 Network are not affected

Reason and duration unknown.

inquisitor · 21-04-2009, 18:11

If roaming customers arenot affected the cause seems to be the HLR.

hrgajek · 21-04-2009, 18:16

Christian,

Quote:

...seems to be the HLR

I would agree to this.
Or were the UM-technicians acquired by T-Mobile? (Sorry couldn't resist)

djmonsi · 21-04-2009, 19:50

Few T-mobile customers roaming abroad was affected for about 2 - 3hrs. Now its seems to be alright.

hrgajek · 21-04-2009, 20:10

Hello from Germany,

Network is running again. Maybe you need to switch off and on your mobile to re-register it. Check Call Forwarding (##002# Send) and reinstall it.

inquisitor · 21-04-2009, 20:18

Why check the forwardings? Have they been reset?

hrgajek · 22-04-2009, 08:07

Hello,

Quote:

Originally Posted by inquisitor

Why check the forwardings? Have they been reset?

They recalled a backup copy which may contain "older" settings than you did. My older settings were restored, but the phone did not know this, even Code *#21# gave me the wrong result. So I resetted the forwardings.

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	(#1)
hrgajek (Offline) Senior Member Prepaid Fan Posts: 105 Join Date: 01 Oct 2007 Location: between Kaiserslautern and Heidelberg, Germany Country:	Germany: T-Mobile D1 outage - 21-04-2009, 17:39 Hello, since 21th April 16:00 local time German 2G/3G Network of T-Mobile ("T-Mobile D1" / "D1-Netz") had a system crash / outage. Customers cannot log in or cannot be reached at the moment. Most customers cannot make outgoing calls or send text-messages. Data transfer may work (Blackberry) The problem occurs also with T-Mobile Germany Customers using their phone abroad. Users of foreign SIM-Cards within German D1 Network are not affected Reason and duration unknown. 73 & 55 (Regards) Henning Gajek on air with: Telekom (T-Mobile) DE - Vodafone DE - Telefonica-(o2) DE - FreeTimeTele.com (DE/UK) - Swisscom CH -

	(#2)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	21-04-2009, 18:11 If roaming customers arenot affected the cause seems to be the HLR. terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com

	(#4)
djmonsi (Offline) Member Official Member Posts: 27 Join Date: 19 Feb 2008 Country:	21-04-2009, 19:50 Few T-mobile customers roaming abroad was affected for about 2 - 3hrs. Now its seems to be alright.

	(#5)
hrgajek (Offline) Senior Member Prepaid Fan Posts: 105 Join Date: 01 Oct 2007 Location: between Kaiserslautern and Heidelberg, Germany Country:	21-04-2009, 20:10 Hello from Germany, Network is running again. Maybe you need to switch off and on your mobile to re-register it. Check Call Forwarding (##002# Send) and reinstall it. 73 & 55 (Regards) Henning Gajek on air with: Telekom (T-Mobile) DE - Vodafone DE - Telefonica-(o2) DE - FreeTimeTele.com (DE/UK) - Swisscom CH -

	(#6)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	21-04-2009, 20:18 Why check the forwardings? Have they been reset? terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com