eKit not receiving calls to US number when abroad

[kupe]

Hey gang-

I have an eKit dual-number SIM that has worked great until the past few weeks. Suddenly, none of my callers are able to reach me at my US number when I am in Europe. They report that the call either doesn't connect, or goes straight to voice mail. In any case, it never rings on my end. Note that they ARE able to reach me at my UK number. Also I have no problem placing calls- just can't receive to the US number.

Anyone else have problems like this? I'll call Support as soon as I get a few free minutes. Thanks!

Kupe

[MATHA531]

Did you call ekit customer service? Have you tried to make a quick call to the US number from where you are?

Just curious.

[kupe]

Originally Posted by MATHA531

Did you call ekit customer service? Have you tried to make a quick call to the US number from where you are?

Just curious.

Thanks Matha. Yes I called customer service last week, and we got to the point where they needed me to call them on a landline so the eKit phone would be free. They give me an Italian toll-free number, but the front desk told me that "toll free" call would run about 8 dollars a minute! And of course it didn't work from the payphone in the lobby. Exasperated I gave up at that point.

FWIW, I'm back in the US now and I DO receive calls to my US number if I log in with US mode- i.e. 2+PIN. If I log in in International mode 1+PIN I do NOT receive my call- it goes straight to voicemail. I know that is the expensive way to go in the US, but it should work nonetheless- it used to in testing anyhow. Seems like International mode is dead for incoming to the US number.

I hope to have time to call Support tomorrow- the last time took 40+ minutes, so I need to wait for a free hour in the day.

Kupe

[rfranzq]

Originally Posted by kupe

If I log in in International mode 1+PIN I do NOT receive my call- it goes straight to voicemail. I know that is the expensive way to go in the US, but it should work nonetheless- it used to in testing anyhow. Seems like International mode is dead for incoming to the US number.

Actually, I think they have it set up [I somehow recall something about this but I don't know where I learned this] so that you will NOT receive US# calls in the US if you are in 'Global mode. They then send an SMS saying it is cheaper if you get into US mode.

Which ekit card do you have? I am not sure that would make a difference but there are different rates for different cards. I don't know--mabe I am just curious.

[kupe]

Originally Posted by rfranzq

Actually, I think they have it set up [I somehow recall something about this but I don't know where I learned this] so that you will NOT receive US# calls in the US if you are in 'Global mode. They then send an SMS saying it is cheaper if you get into US mode.

Which ekit card do you have? I am not sure that would make a difference but there are different rates for different cards. I don't know--mabe I am just curious.

It's the Telestial Passport eKit sim. I've just PMd details to eKit and I'll post what we find.

Thanks!

Kupe

[christophermikels]

Hi Kupe! Did you resolve your problem concerning your eKit not able to receive calls? Please post them here. I think I am having the same or similar problem of my own.