View Single Post
Old
  (#1)
rfranzq (Offline)
Senior Member
Prepaid Specialist
 
rfranzq's Avatar
 
Posts: 774
Join Date: 21 Apr 2009

Country:
Default Good News/\Bad News about ekit service life and recharging - 20-04-2013, 19:30

I was checking on Service Life information on ekit and they have changed some things.
Quote:
Service life
Your Service will remain active indefinitely if you use a charged service (such as making a call, or sending a text message) within any six month period.
We will send you an email and text message notification one week in advance of your Service becoming inactive. If your Service does become inactive, all your remaining credit (including the credit that comes included with the SIM) will expire. However, we will automatically re-instate your full expired credit balance (including any remaining initial included call credit) if you recharge your account with $30 or more via Customer Service within fifteen (15) months of last use, or purchase a new SIM card from Customer Service after fifteen (15) months.
You no longer have to 'recharge every 15 months' to keep the SIM alive. I called to confirm if this is true and the CS person said yes.

However [and this is the 'bad news'], the minimum recharge is now $20 and no longer $10.

If you have older ekit SIM cards, you will want to check if the Service Life info on your 'My service' tab says this. At least one of my SIMs did not have the new policy. I do not know whether it has changed for that SIM or not. I did not want to bring this up now, so I will wait until the 15 months on that SIM approaches.
   
Reply With Quote