Quote:
Originally Posted by gaztelugatxe
Hello
Unfortunatelly there hasn´t been a possitive reply regarding this matter.
The Dutch phone number, web site or e-mail are no longer active.
The UK guys just replied to me as follows:
"Apologies for the inconvenience caused.
Further to your email, please be informed that we will not be able to pull up any details with your mobile number as we do not have access to this . We have taken this feedback and forwarded to the concerned team so please reach them once again regarding the issue.
Thank you for your understanding in this regard"
Regards
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I would either reply or call them (the UK Toggle) and press them on the matter of whether Toggle NL still exists, and if so, a phone number they can be reached at, making sure it's not the one you've already tried which isn't working.
Beyond that, if they have indeed shut down, you'd have to look into Dutch or EU law to see if you're legally entitled to a refund of whatever your balance was. Since they're owned by LycaMobile, which still exists, it's not like they're out of money.
I should add that I'm currently having a problem receiving SMS on a Toggle UK virtual # (not the first time I've had this problem), and support has actually been responding to emails.