Here is the response: It was a very quick one too...
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Sim cards that are not used for 30 days go in to standby mode. Just give us a call or send a email to reactivate your card.
Call credit no longer expire. You will need to top-up/Add credit at least once a year.
Your sim card is now working.
UK Customer Services
easyroam - 100% Free roaming - No Daily Fee - No connetion charge !
Quote:
Originally Posted by Bossman
Via this offer, I got a sim in the April, and I used it quite a lot in June when I traveled. Now, I tried to check my balance and it's reporting back with callkey.callcontroller.Inactive sim. Also, I can no longer log into the account. I believe the topup policy is once a year or so. So, it should still be valid. Heck, I have not even had the thing for 5 months.
Anyone else having issues? I have emailed easyroam and will report back with their response.
EDIT: Here is the travel life blurb.
Service life
The travel sim card has a fixed service life of 365 days. However to keep your travel sim card working for the following year.
You will need to Top-up / Add credit on to your account. This will keep your number working for the next 365 days.
There is no expiry of call credit.
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Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3,
Sim cards: AT&T (Contract), 3 UK, Piranha Mobile