Quote:
Originally Posted by Stu
My friend in Germany emailed tech support with the details. It was a Huwai Comet. I don't know what my other friends in Oz used. I had them dial *111*12125551212# and it worked, but it took a bit to figure things out.
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This is correct, we requested the IMEI number from the customer on 26.11.12, which he duly sent, and the issue was resolved by 27.11.12.
User manual sent on purchase of Sim and downloadable via web-site states:
5. On rare occasions, a user using may have trouble with the auto Call-Back connection method. In this case please dial via the "Piranha Sim Tool Kit Menu" or dial
*111*destination-number#send, always using full country code, if problem persists please contact Piranha Admin.
Piranha would appreciate any user having handset issues contact admin with make model and IMEI number of handset. In 99% of cases issue will be resolved with 24-48 hrs.