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DaveRo · 01-06-2015, 15:40

I recently got a SMS 12 months after the last topup which said "...your connection will be deactivated tomorrow. In order to reactivate it you have to top it up within 30 days"

I was unable to top it up by SMS from the UK - I got 'service unavailable'.

I subsequently had an email from Cosmote 'customer care' recently which said:
"... we would like to inform you that the amount balance has 6 months duration and not 12 months as it used to be." It didn't mention SIM expiry.

So I assume that the SIM still expires 12 months from the last topup, plus 30 days grace.

	(#218)
DaveRo (Offline) Senior Member Prepaid Fan Posts: 153 Join Date: 07 Jul 2006 Country:	01-06-2015, 15:40 I recently got a SMS 12 months after the last topup which said "...your connection will be deactivated tomorrow. In order to reactivate it you have to top it up within 30 days" I was unable to top it up by SMS from the UK - I got 'service unavailable'. I subsequently had an email from Cosmote 'customer care' recently which said: "... we would like to inform you that the amount balance has 6 months duration and not 12 months as it used to be." It didn't mention SIM expiry. So I assume that the SIM still expires 12 months from the last topup, plus 30 days grace.