PrePaidGSM.net Forum (Archived) - View Single Post

resrox · 14-07-2006, 15:38

I might be able to accept that there's an issue with the DID numbers. But, I'm sorry, I have more than 1 complaint regarding yackie's operating mode, or more accurately lack thereof:

1) Their auto reply order confirmation emails are useless.
2) They do not update their site indicating that there are any delays or back-order issues.
3) They do not respond to customer queries and IF you get to someone, they can't provide any information that actually helps you.
4) It's EXTREMELY POOR business procedure to immediately charge customers for a product that they know they aren't shipping.
5) It's absurd that a customer has to know about and dig into this forum to find the email address of the General Manager, and for it to be the one possible way to get a response.

I will contact the GM telling him of my situation, obviously, not unique, but also what I think of his firm and that they are operating on a very slippery slope. I will cancel my order and notify the Better Business Bureau of my personal experience and point them to the others on this forum. If and when I see/hear positive feedback about yackie might I re-consider doing business with them in the future. I tend to doubt that will happen; I suspect they will fail.

IMO yackiemobile has attempted to sell this product and service on a shoestring with no resources or principles behind it other than making quick money.

	(#35)
resrox (Offline) Junior Member Newbie Posts: 9 Join Date: 14 Jul 2006	14-07-2006, 15:38 I might be able to accept that there's an issue with the DID numbers. But, I'm sorry, I have more than 1 complaint regarding yackie's operating mode, or more accurately lack thereof: 1) Their auto reply order confirmation emails are useless. 2) They do not update their site indicating that there are any delays or back-order issues. 3) They do not respond to customer queries and IF you get to someone, they can't provide any information that actually helps you. 4) It's EXTREMELY POOR business procedure to immediately charge customers for a product that they know they aren't shipping. 5) It's absurd that a customer has to know about and dig into this forum to find the email address of the General Manager, and for it to be the one possible way to get a response. I will contact the GM telling him of my situation, obviously, not unique, but also what I think of his firm and that they are operating on a very slippery slope. I will cancel my order and notify the Better Business Bureau of my personal experience and point them to the others on this forum. If and when I see/hear positive feedback about yackie might I re-consider doing business with them in the future. I tend to doubt that will happen; I suspect they will fail. IMO yackiemobile has attempted to sell this product and service on a shoestring with no resources or principles behind it other than making quick money.