I posted last Friday regarding my experience. I once again tried the "live chat" feature on their website today. Once again I got no help from the customer service representative. Since "shipping" is another department and she can not access that, she still has no clue whether anything shipped or not.
To re-cap, I ordered the SIM on June 20th, they charged my card on the 21st, got the call on June 28th saying it'll ship the next day. Tried the "live chat" last Friday and got the run-around. As of today, noone has a clue on what is going on. No tracking and no email confirming any shipment. Emailing them has gotten me absolutely no response either.
The phone # I chose is the original Ohio number, so the "difficulty with the new DID number" excuse does not flying with me. I also ordered thru PPGSM, so taking care of the people here first seems to be another empty promise.
Anyway, I tried cancelling my order with the "live chat" person, but of course she can not help me with that either.
So, I emailed support, help, and the Cizke guy to tell them that I am cancelling my order. Once again, I won't hold my breath getting a response.
One interesting side note though, since they didn't promise a shipping date, according to my credit card company, they have 30 days to deliver the product. So the credit charge back is only in the "dispute" state and I'll get my money back automatically on the 31st day.
All in all, one of the worst internet purchase experience. I may try them again, but you know how the saying goes.... fool me once, shame on you, fool me twice.... :P