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resrox · 14-07-2006, 05:07

I agree that Yackie sounded and looked too good to be true. I've also been struggling to get any response from Yackie. Warning to all who might be considering going down this path.....

I ordered a SIM last Saturday, and received an automated "No Reply" email with a link to print my order - the link doesn't work. The very brief email (it contained no order #, no product info, etc) just stated that my order is being processed and another email would be sent shortly.

On Monday evening I called the support line and received a recording to leave a message or call back. I left a message with 2 phone numbers for call back.

Tuesday I called support again and the guy who picked up had no answers. He could not access their system at all to see my order or its status. He told me to send an email and hestiantly said that they may be shipping SIMs this Friday. I sent the email.

Today, I tried the chat line several times, but it was busy. It gave me the option to type a message, which I did including my email and phone #.

Net/net, no response from them to any of these forms of communication. I checked my credit card and it was charged the same day I placed the order! Seems that's the only part they've gotten down pat. It's been noted on this forum that the charge transaction doesn't say yackiemobile, but another name. I won't go into details now of the call I made to them, only to note that it was a bit strange, as is their website.

Tomorrow I will cancel my order and call my credit card company - frankly I'm concerned that Yackie has my account #. This is no way for any reputable firm to do business. They seemed to have made very little effort to provide the basic e-commerce and support services. yackiemobile is supposed to be part of a larger company that provides VOIP services that's been in business for several years, but I now question that too.

At best, I feel that I was lured in and fell for their marketing hype and then subsequently ignored and disrepected as their customer. At worst, I think something is fishy - I hope I'm wrong.

When I clean up the yackie mess and can clear my head, I'll figure out which other international SIM I'll get for the brand new Moto L6 that's currently doing nothing that I'll take to Europe in August.

Can anyone provide a problem-free experience with yackie?

	(#30)
resrox (Offline) Junior Member Newbie Posts: 9 Join Date: 14 Jul 2006	14-07-2006, 05:07 I agree that Yackie sounded and looked too good to be true. I've also been struggling to get any response from Yackie. Warning to all who might be considering going down this path..... I ordered a SIM last Saturday, and received an automated "No Reply" email with a link to print my order - the link doesn't work. The very brief email (it contained no order #, no product info, etc) just stated that my order is being processed and another email would be sent shortly. On Monday evening I called the support line and received a recording to leave a message or call back. I left a message with 2 phone numbers for call back. Tuesday I called support again and the guy who picked up had no answers. He could not access their system at all to see my order or its status. He told me to send an email and hestiantly said that they may be shipping SIMs this Friday. I sent the email. Today, I tried the chat line several times, but it was busy. It gave me the option to type a message, which I did including my email and phone #. Net/net, no response from them to any of these forms of communication. I checked my credit card and it was charged the same day I placed the order! Seems that's the only part they've gotten down pat. It's been noted on this forum that the charge transaction doesn't say yackiemobile, but another name. I won't go into details now of the call I made to them, only to note that it was a bit strange, as is their website. Tomorrow I will cancel my order and call my credit card company - frankly I'm concerned that Yackie has my account #. This is no way for any reputable firm to do business. They seemed to have made very little effort to provide the basic e-commerce and support services. yackiemobile is supposed to be part of a larger company that provides VOIP services that's been in business for several years, but I now question that too. At best, I feel that I was lured in and fell for their marketing hype and then subsequently ignored and disrepected as their customer. At worst, I think something is fishy - I hope I'm wrong. When I clean up the yackie mess and can clear my head, I'll figure out which other international SIM I'll get for the brand new Moto L6 that's currently doing nothing that I'll take to Europe in August. Can anyone provide a problem-free experience with yackie?