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techitroy · 13-07-2006, 06:44

Hey everyone. I normally don?t post things like this but I wanted to get the word out about problems with Yackie Mobile. I have seen a few people on the boards say they were going to be trying them. I did and am not very happy. The product looks great on the website but it ends there. I placed an order for there most expensive SIM Card. The transaction cleared my credit card account and I waited a week to get a shipping confirmation which never arrived. I called them on the ?Customer Service? phone number which is answered by a guy who tells you to email the support department. All I wanted to know is when they were going to ship my SIM to me. He told me at this point they have had many delays in getting SIM cards and could not give me a shipping date. I am very frustrated because customer service won?t help with a refund and support doesn?t reply to their email requests.

He assured me that in the future things like this wont happen because changes are being made. That really doesn?t help me now.

I have since called my credit card fraud department and they have reversed the charge. I know you can?t judge a company by one customer?s experience. I just wanted to give everyone a heads up. If you are thinking about ordering from them you may want to call and talk to customer service and make your own informed decision.

Thanks and I hope this helps International travelers with there SIM card decisions. I did get another brand and am very happy.

	(#24)
techitroy (Offline) Junior Member Newbie Posts: 5 Join Date: 13 Jul 2006	13-07-2006, 06:44 Hey everyone. I normally don?t post things like this but I wanted to get the word out about problems with Yackie Mobile. I have seen a few people on the boards say they were going to be trying them. I did and am not very happy. The product looks great on the website but it ends there. I placed an order for there most expensive SIM Card. The transaction cleared my credit card account and I waited a week to get a shipping confirmation which never arrived. I called them on the ?Customer Service? phone number which is answered by a guy who tells you to email the support department. All I wanted to know is when they were going to ship my SIM to me. He told me at this point they have had many delays in getting SIM cards and could not give me a shipping date. I am very frustrated because customer service won?t help with a refund and support doesn?t reply to their email requests. He assured me that in the future things like this wont happen because changes are being made. That really doesn?t help me now. I have since called my credit card fraud department and they have reversed the charge. I know you can?t judge a company by one customer?s experience. I just wanted to give everyone a heads up. If you are thinking about ordering from them you may want to call and talk to customer service and make your own informed decision. Thanks and I hope this helps International travelers with there SIM card decisions. I did get another brand and am very happy.