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Originally Posted by MATHA531
Send an e mail to customer service at cbw and ask if they can delay the callback to its maximum amount...
I was in Europe during almost the entire month of June visiting Germany, Switzerland, Austria, Italy, France and the UK and can tell you cbw worked about 85 to 90% of the time perfectly when I was on um. a couple of years ago early on I had the same problem you described but I did e mail them and they said they would increase the wait time for the callback from them and have had pretty good success with them since then.
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Well- I just walked in the door from Zurich, and unfortunately my experience with CBW was very similar to last week in Venice. Got my callback maybe one try in three. As before, tried with one ring as CBW advises, then experimented with one ring, half-ring, two rings, etc. No difference that I could tell. The two networks I tried were OrangeCH and Swisscom.
I had an email waiting from Barry at CBW, and he indicated that my callback delay was already set at the maximum. He says they do that now automatically for all new accounts with United Mobile numbers.
Anyhow, I found that if I just kept trying, I'd eventually get a callback, so for the most part I can live with this, but it is rather disappointing. I'll be in Rome next week, so I'll try it again there.
Dave