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kormack8 · 14-05-2006, 13:18

Recently bough a UM sim card and had no problems calling into my +423.663 number while in Canada using an Allstream LD calling card.

I'm currently in France on business and my colleagues in Canada are having trouble reaching me with the same Allstream LD card. They have even tried another carrier and is getting the same message: "We're Sorry, your call will not go through. Will you please hang up and try again. This is a recording... 6045"

I also tested this by calling from a land line (in France) using the same calling card and I got the same recording!! I can't even call into UM's customer service #(+423.663.09.99.11) with this calling card since it ends with the same message.

Checking prepaid balance or dialing out works. I just can't receive any incoming calls from canada using Allstream! I talked to Allstream's customer service but they tell me the problem is not on their end.

I've even tried manually switching to another wireless provider (Orange F, BYTEL, F SFR) but all of them are giving me the same result. However, my colleague was able to call me on many occasions directly using his mobile in Italy.

Who is restricting these incoming calls? Is it the French mobile operators or is it UM??

	(#1)
kormack8 (Offline) Junior Member Newbie Posts: 8 Join Date: 14 May 2006 Country:	14-05-2006, 13:18 Recently bough a UM sim card and had no problems calling into my +423.663 number while in Canada using an Allstream LD calling card. I'm currently in France on business and my colleagues in Canada are having trouble reaching me with the same Allstream LD card. They have even tried another carrier and is getting the same message: "We're Sorry, your call will not go through. Will you please hang up and try again. This is a recording... 6045" I also tested this by calling from a land line (in France) using the same calling card and I got the same recording!! I can't even call into UM's customer service #(+423.663.09.99.11) with this calling card since it ends with the same message. Checking prepaid balance or dialing out works. I just can't receive any incoming calls from canada using Allstream! I talked to Allstream's customer service but they tell me the problem is not on their end. I've even tried manually switching to another wireless provider (Orange F, BYTEL, F SFR) but all of them are giving me the same result. However, my colleague was able to call me on many occasions directly using his mobile in Italy. Who is restricting these incoming calls? Is it the French mobile operators or is it UM??