Quote:
Originally Posted by djphilosophy
I spoke with customer service and they said that the reason for the discrepancy is that the Rater Checker rates don't include tax, and that there's a disclaimer at the bottom. The disclaimer says:
"US rates are shown excluding tax. VAT/GST is inclusive for all other countries and is applied when in the home country. Tax also applies for UK customers making calls in the EU. A connection fee applies to all calls made locally in Australia to Australian landlines and mobiles, regardless of the location of receiving party."
So it doesn't actually say that there will be a tax applied in the US, or what that tax is, and yet I'm definitely being charged an extra $0.02 on each outgoing call and SMS.
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Well, It is not 'hidden'. A few months ago I had something to call about and asked them specifically what tax this was that you are charging [kind of tax, not rate] and they never got back to me. I suggest it is your term to ask and have them email the results to you. People at the call centers would not really be in a position to know.