[WorldSIM]

Dear Mr Saqib,

Here is the email we've sent you regarding your complaint.

Thank you.


Dear Mr Saqib,

Thank you for waiting and we are sorry for not getting back to you earlier.

Although we have the information on our Terms & Conditions and website we agree that we should have it also on our tariffs page to be more visible and don’t mislead our customers.

Your account will be credited with the $0.26 spent as requested by you.

I would like to emphasize that our customers feedback is very important for us and we appreciate it. In our opinion it’s the only way we have to improve our services and know what can be done for a better Customer Experience.

Let us know if you have any question or need some help, we will be happy to assist you.

Thank you.

Kind regards,

Sofia Gouveia
Head of Marketing