Quote:
Originally Posted by OneSimCard
Junaid,
You received from us a FREE international SIM card with a FREE $10 balance for sending us your old United Mobile SIM card. This was back in June 2010. There is only 1 call in your call detail records, also in June 2010. There were no outgoing call attempts or any other incoming calls or SMS sent. As of April 2011, you have a $0 balance on your SIM card.
Not remembering your phone number is certainly not a valid complaint. You also have the ability to add UK numbers (and numbers in other countries) to your SIM card and could have forwarded all calls from your existing UK mobile number to your SIM.
If you shipped us back your OneSimCard SIM for some reason, then you should have sent it via a trackable shipping method, not via regular air mail that can easily be lost in transit. We do offer customers a discount on ordering a new SIM card if they lose their existing one for any reason.
We provide many ways to contact us for support: by phone, SMS, live chat, and through our online ticket system (which you used twice in the past to ask questions before sending us your United Mobile SIM).
We do advise you to use a different provider moving forward.
Thank you.
|
--------------------------------
Not remembering what? my number? How did this come about and when have I ever said I don't remember my number? perhaps you are trying to create something to undermine the truth and the bad experience I have had with dodgy Onesimcard network.
If the simcard I sent back did not reached your firm by now I would have it returned to me since I had my details on back of the envelop.
From 26/05/2010 to 11/10/2011 I have exchanged with Onesimcard 50 messages, it's an insult for you to claim only two, shame on you.
Furthermore your final closing statement is disturbing and shows your lack of respect and value for your customers.
I would be grateful if you return my UM Simcard.
Regards