hey woody,
i dont know about your identification problem.
just wanted to let you know that i activated the internet max option via internet (activating via phone didnt work for me).
Portail Orange : Actu, Sport, Assistance Internet, Web Mail Orange
-->identifiez-vous
then you have to option to enter your phone number and the password for the online account will be sent you via short message. you receive a "mot de pass" and you are able to log in
when you are logged in:
--> espace client
--> mes option / bon plans
--> Gérer mes options
--> Souscrire une nouvelle option
-->mes bon plans
then you can "Souscrire" to the internet max option (9 euros)
thats how it worked for me. cheers