[Lucy]

Relating to O2 and Tchibo.

I bought a Tchibo surf stick 3 years ago
It was a good deal, 30Euros for the stick and one month service. (US sticks cost $50 or $60)
I have used it for a month a year for three years.

Each year I had to visit the store 3 times because the staff there is so inept. It is a coffee store (beans and brewed coffee) and the staff knows nothing about the stick. One year they forgot to fax a paper that was the registration. It is only worth going there if to save money you don't mind making 3 visits with your laptop. And most of the time they put you on the phone to a techie who doesn't speak English.

So now that I have the Tchibo stick, can I take that to an O2 shop, pay the extra 5Euros they charge over Tchibo (where I paid 20E for one month unlimited; there is also 10E for 500mg a month) and get good service?

Or if buying a month's service is based on the fact it is a Tchibo sim, even if it works on the O2 network, am I stuck with buying the service at a Tchibo store? Will an O2 shop not sell me a month's top-up and then register it on the network?

(By the way, unlimited wasn't really unlimited; when I reached a certain usage I got a message that the speed would be sharply cut. It was.)