Quote:
Originally Posted by borjeg
I wouldn't call it "taking it seriously" giving incorrect or no answer to customers for about a year. Your internal problems are of absolutely no interest to the customers. You are making a fundamental error here!
And, of course, customers aren't allways right, why do you even discuss it in this thread? What gave you that idea?
Yes, of course, time will tell. Most of your former clients have given up on you, so you will have to start all over again with new ones. That is much more expensive than taking care of the old ones.
I wish you the best of luck with your new company products, but it is absolutely necessary for you work even harder with your attitude problems. You are not supposed to force your internal problems onto your clients. You are suppose to please them.
We have survived 29 years of hard competition and ups and downs in the international economy. We wouldn't have lasted even one year if we didn't have the right focus; the well-beeing of our customers.
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Sir
As i think we will never make you happy, whatever decisions we may take, i dont see why you would like to have a new sim, so i think that the best is to refund your old balance. and to whiching you good luke with the other suppliers, who will give you a better service and product for sure
So please tell us at
support@paytoo.com how you want to receive your refund
Have a great Sunday
regards
MP