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TPA · **Orange customer services -** 10-04-2010, 23:35

Dear Fellow Sufferers
The whole point is to avoid any money transfers and giving anybody direct account details over the Internet.
A credit card is still safer option since it is a big financial institution who is at risk (card issuer) therefore you are safer in case of problems. They will take care of potential fraudsters.
I visit this site to see if things are improving or somebody found the way but the things in Poland are going worse, not better. I went as far as obtaining a Polish credit card to be able to “remotely” charge my phone (Orange in this case). It worked for a while but Orange changed the rules of the game again.
When I tried to charge my phone recently I was informed that I have to make a bank transfer first. It did not matter that I am a customer for many years and did credit card transactions before. I am also registered on Orange site where even if you are logged on you still get an SMS secret code for a whole lot of activities. One would think it is a bank and you want to transact in millions . Their, so called, Internet shop is another joke because you have to pay cash on delivery to the courier and cannot buy anything if you do not supply some other document e.g. electricity bill with you ID.
All those web pages offering recharging services are only middle men skimming money between customers, that’s us and the provider network. Each transaction in Poland has to go through the proper authorization requested normally by the merchant bank but in Poland there seem to be other middle men for this purpose e.g. Polcard. In my case the transaction is accepted by my bank and money set aside but it is rejected by somebody on the way or Orange. I really do not understand that circus.
Even if you do the bank transfer first then a middle man called PayTel allows you to do only one transaction per day, so many transactions per month etc., etc. and puts a cap on monthly payments as well.
Even better, Blue.pl informed me that paying by credit card for my phone is blocked altogether. Do they blacklist customers like in old, good, communist times?
I think it is time to give up this jungle and its savage habits. Hopefully EU regulations will eventually remove the differences in costs between member countries so nobody will have to deal with Polish crazy cell phone providers.

	(#18)
TPA (Offline) Junior Member Newbie Posts: 4 Join Date: 31 Jul 2009 Country:	Orange customer services - 10-04-2010, 23:35 Dear Fellow Sufferers The whole point is to avoid any money transfers and giving anybody direct account details over the Internet. A credit card is still safer option since it is a big financial institution who is at risk (card issuer) therefore you are safer in case of problems. They will take care of potential fraudsters. I visit this site to see if things are improving or somebody found the way but the things in Poland are going worse, not better. I went as far as obtaining a Polish credit card to be able to “remotely” charge my phone (Orange in this case). It worked for a while but Orange changed the rules of the game again. When I tried to charge my phone recently I was informed that I have to make a bank transfer first. It did not matter that I am a customer for many years and did credit card transactions before. I am also registered on Orange site where even if you are logged on you still get an SMS secret code for a whole lot of activities. One would think it is a bank and you want to transact in millions . Their, so called, Internet shop is another joke because you have to pay cash on delivery to the courier and cannot buy anything if you do not supply some other document e.g. electricity bill with you ID. All those web pages offering recharging services are only middle men skimming money between customers, that’s us and the provider network. Each transaction in Poland has to go through the proper authorization requested normally by the merchant bank but in Poland there seem to be other middle men for this purpose e.g. Polcard. In my case the transaction is accepted by my bank and money set aside but it is rejected by somebody on the way or Orange. I really do not understand that circus. Even if you do the bank transfer first then a middle man called PayTel allows you to do only one transaction per day, so many transactions per month etc., etc. and puts a cap on monthly payments as well. Even better, Blue.pl informed me that paying by credit card for my phone is blocked altogether. Do they blacklist customers like in old, good, communist times? I think it is time to give up this jungle and its savage habits. Hopefully EU regulations will eventually remove the differences in costs between member countries so nobody will have to deal with Polish crazy cell phone providers.