Ok, I am not trying to change this into a personal soap box, but I promised to keep everybody up-to-date. Today, for the FIRST TIME, Celtrek did respond in a personal email to me. Since I have been open and honest about this whole affair with all of you here, I will copy everything except my full name and numbers.
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From Jack Mitchel @ Celtrek:
Dear Ms B...,
I'm following up on your Get Satisfaction post.
Can you briefly describe your problem so I can respond accordingly?
Thank you,
Jack | Customer Support | Global Roaming Inc.
20900 NE 30th Ave Suite 603, Miami, USA | T: +1 (305) 249-3121 | Toll Free: +1 (88
5CELTREK
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My response:
Yes Jack!
I will give you all the details, gladly.
On January 19th, I ordered a Nexus One phone from Celtrek, and paid $650 using Paypal (id s...m). Order number 102....
The next day, my Dad decided to order one for himself, and also paid that amount using Paypal as well (id j...m). Order number 102...., ordered January 20th.
We got confirmation for both orders, and I talked to Celtrek a few times on their live chat on which shipping of my phone was confirmed January 25th.
On 22nd of January I received a shipping confirmation that shipment 502.... for order 102.... was shipped to my address in Canada, and on the 5th of February I received this phone in perfect order.
After a few more chats inquiring about our OTHER order, my Dad's phone was confirmed to ship on Friday the 5th of February.
However, my Dad's phone was never shipped, and there is no tracking number of a shipment to the Netherlands.
Of course we did not consider my Dad's would not be shipped at all, but when time passed, we got concerned. We sent many, MANY emails, chats, tickets etc to ask when my Dad's phone would be shipped, and when we received NO information, we FINALLY filed a claim with paypal, or rather, my Dad did.
Lo and behold, Celtrek came back and gave MY shipment tracking number to Paypal, as if it was sent and over with. Needless to say that is hardly correct, since it was shipped to ME in Canada.
In short, we ordered two phones, paid for two, and received only one. Meaning between my Dad and myself, we are $650 out of pocket as of now.
Thank you for listening. We are getting desperate by now and don't know where to turn anymore. I shall add this email to the claim however, as yet another proof of our willingness to explain the situation.
Yours, Sophia B...
PS You can follow our horror story at
http://www.prepaidgsm.net/forum/inte...eltrek-16.html
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Is it me or is it time to start to see a glimmer of light...
