PrePaidGSM.net Forum (Archived) - View Single Post

gaidal · 23-12-2009, 02:57

I'd like to warn everyone against this one.

Firstly, as the previous poster said it seems to be gprs only and is pretty slow, although I do get a 3G symbol outdoors. But that's not what makes me disappointed because if you look closely it doesn't say anything about speed for the €5 plan, only the €24.99 one.

I've had it for 5 days on my iPhone and used 20 + 4 mb (down + up), and for this they've charged me €6.11! The tariff on the website that sounds so good isn't what they're actually using, they charge for every connection up to at least €0.99 + tax or more per day, even if I'm only using 1 mb in total. This wouldn't have mattered if it actually stopped at €5 but it doesn't.

I had a Spanish speaking friend call the customer service, the first two times to find out if they meant €5 maximum per day or per month, and the first and second person told her different things. The third time was a few days later, to find out why they charge me so much: They clearly tried to talk themselves out of it, letting her talk to different people, having her wait, and in between giving random explanations that were a joke, such as "look at this session at this date and time, you got it for free because you had reached the limit right?" or "well this plan is not meant for downloading, only for simple stuff like checking your e-mail, it might be better if you don't use it a lot...". As I said I had only used 20 mb down in 5 days. Do they think it's still 1999 or what?
When we threatened to report them to a consumer rights organization they finally said that they would look into it (after 30 min) but didn't offer anything immediately, not even a reference number until my friend demanded it.
What a customer service, it's like the wild west. :P

It's kind of sad isn't it, because simyo's 500 mb for €5 would have been the cheapest Spanish data plan by far, had it been true!

Or has anyone had it work for them?

	(#52)
gaidal (Offline) Junior Member Newbie Posts: 3 Join Date: 23 Dec 2009 Country:	23-12-2009, 02:57 I'd like to warn everyone against this one. Firstly, as the previous poster said it seems to be gprs only and is pretty slow, although I do get a 3G symbol outdoors. But that's not what makes me disappointed because if you look closely it doesn't say anything about speed for the €5 plan, only the €24.99 one. I've had it for 5 days on my iPhone and used 20 + 4 mb (down + up), and for this they've charged me €6.11! The tariff on the website that sounds so good isn't what they're actually using, they charge for every connection up to at least €0.99 + tax or more per day, even if I'm only using 1 mb in total. This wouldn't have mattered if it actually stopped at €5 but it doesn't. I had a Spanish speaking friend call the customer service, the first two times to find out if they meant €5 maximum per day or per month, and the first and second person told her different things. The third time was a few days later, to find out why they charge me so much: They clearly tried to talk themselves out of it, letting her talk to different people, having her wait, and in between giving random explanations that were a joke, such as "look at this session at this date and time, you got it for free because you had reached the limit right?" or "well this plan is not meant for downloading, only for simple stuff like checking your e-mail, it might be better if you don't use it a lot...". As I said I had only used 20 mb down in 5 days. Do they think it's still 1999 or what? When we threatened to report them to a consumer rights organization they finally said that they would look into it (after 30 min) but didn't offer anything immediately, not even a reference number until my friend demanded it. What a customer service, it's like the wild west. :P It's kind of sad isn't it, because simyo's 500 mb for €5 would have been the cheapest Spanish data plan by far, had it been true! Or has anyone had it work for them?