Quote:
Originally Posted by bbob
I am using a Travel Sim UK card and their customer service works fine. Some weeks ago the platform had technincal problems which seemed to be a problem amongst all numbers, so for example www.globalsimcard.co.uk was offline and other too.
Travelsimcard allready had a message on the frontpage informing us of the problem. This saved me calling them and them asnwering tons of questions from user. They updated this page during the hours of the problem. Globalsimcard for example did not have any message. |
Its easy to misjudge judge a book by its cover. The issue referred to affected less than 0.5% of GeoSIM users and therefore did not require an "alert" to be posted on the website.
Customer support cannot be judged on what is posted on a website. A recent comment from a customer ....."Thank you for once again having the best customer service I've ever experienced." says it all.