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26-07-2009, 10:31
luciano, as you say yourself gt-sim customer service seems lazy answering emails. In this case the guy doesn't have his card so he can't call them for free.
Do you really want to sent 10 emails before you get a responce. Look at the time this is costing you and the anger. Than finally you get some moeny back for a wrong rate of whatever. So to get say 2 or 3 euro back, you have to sent mails or call time, is that reeally worth all your time.
Your statement saying you have to call them or keep mailing them really means that their customer service sucks. At least thet is my conclusion.
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