
24-07-2009, 16:18
These mess-ups really saddens me. There's another thread (different company I think) where a customer paid 35$ (!!!) shipping and waited more than two months (and has been told that the shipping costs were actually 67$ and in the end had the service cancelled completely because he wasn't nice enough during those two months).
Even if we see only singular cases still each one of these experiences is one too many. The SIM cards cost now a couple bucks, if that (I'm talking about the physical thing, when bought in bulk by a phone company). Unless you want to have some mega-fast overnight delivery it doesn't make sense to add any services to normal mail (which is under $2 in most situations). If the item doesn't arrive let's say one week after it should normally arive just send another one. The customer can't be at fault here (except for obvious stupid things like wrong address) - the card is absolutely useless without the service, either for a mail thief or for a dishonest customer. It can be only a honest mistake (mail lost, etc) or just the company trying to make a quick buck. If after months the company tries to get extra money, is still not delivering and so on it's pretty clear it's a rip off.
Anyway I would strongly suggest not to accept any unreasonable delay and to dispute the charge immediately if you see nothing happens after let's say twice the original delivery time (which can't be more than 2x10 days I guess). Of course that's for the next time as now it's way too late.
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