[jhh112]

Having watched MAXROAM via reviews and publicity the last two years, I bought a Maxroam SIM card last week for a trip to Germany, with the idea of getting another for my daughter who is off on a trip round the world. Checked questions out with support people in advance of purchase, followed instructions for set up carefully. I am very experienced with computers and mobile phones around the world, having had numerous number in the US, Australia, and France.

With my MAXROAM SIM, I have not been able to make a single call, send a single SMS, or make any data connections at all. For the past two days I have sent in requests for support to fix this, with detailed descriptions of what I have tried and the symptoms. No response.

It appears that every year or so Mr Phelan---a smooth talker who has charmed tech journalists all over--- comes up with a new "killer product" that sort of works some of the time, makes all sorts of promises, makes highly quotable and derogatory comments about his compeitition, and then has to backtrack, and come up with a new product to sell.

It looks as though I have paid 25 Euros for exactly nothing so far. Now that is what I call Rip Off Roaming.

I'll try a charge back next to get my money back. Maybe that will get their attention.

Jeffrey Harris