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telnamobile · 06-05-2009, 18:59

The service doesn't have any monthly fee, cancellation fee, trick fees.
All we have is an annual $49 fee, that we charge on the anniversary date of the SIM card setup.

So if you cancel before 1 year, then you pay no yearly fee if you used our upgrade offer. All you pay for are the calls you made.

Sending an email could be OK, as long as you make sure that someone replies that we took care of it (I'm saying this since sometimes emails can get filtered out in spam folders) or a phone call to our customer service during business hours.

Unlike most providers listed, we have a real customer service with live persons available during business hours in the US. And this customer service also helps our customers for regular long distance in the US, our customers for dial around service in the US, so we're not going to just turn off the customer service number like some other providers.

	(#23)
telnamobile (Offline) DEALER Official Member Posts: 30 Join Date: 02 May 2009 Country:	06-05-2009, 18:59 The service doesn't have any monthly fee, cancellation fee, trick fees. All we have is an annual $49 fee, that we charge on the anniversary date of the SIM card setup. So if you cancel before 1 year, then you pay no yearly fee if you used our upgrade offer. All you pay for are the calls you made. Sending an email could be OK, as long as you make sure that someone replies that we took care of it (I'm saying this since sometimes emails can get filtered out in spam folders) or a phone call to our customer service during business hours. Unlike most providers listed, we have a real customer service with live persons available during business hours in the US. And this customer service also helps our customers for regular long distance in the US, our customers for dial around service in the US, so we're not going to just turn off the customer service number like some other providers.