[petkow]

This whole thing is getting very complicated as 1 month later I have not been refunded and initially they were again refusing to do so. I have again just spent 40 mins on the phone to them. To cut a very long story short, they state that they have very very few MyEurope Extra customers and that so far nobody else has complained about the voicemail charge. They have now advised me that from now on I will get charged but have FINALLY (reluctantly) agreed to refund me GBP40 as a refund for all the voicemail calls I have received whilst roaming (though I have absolutely no idea whether this is a realistic amount... and cannot be bothered to check!). Though they are stressing that this is not a "refund" but a "goodwill gesture".

Ronwi to get back to your point... this voicemail trigger is just what I have been arguing with them about! Unfortunately if the last GSM registration was abroad it will always seek you there first there and then have to be diverted back to your VM box. Allegedly the only way to do this free would be have a VM box in every country you are visiting, though they cannot do this for practical reasons. All a bit of a mess really.

How they have been arguing it with me is that though receiving a voicemail call is listed in their info pages as FREE (see the screen shot) it is the outgoing part of it (which always exists) that is charged. I told them they need to sort out the website! Don't you guys think the website is clear in saying receiving Voicemail is FREE (i.e no matter how they define that?)