Yackie,

I shouldn´t have beginn this discussion, that was my foult but you offer a product which you just think is good.

I see that you try to put a solution together but you do fail in importand sections.

First point, the add IS wrong cause you do not seperate the countries where it is in fact going and where it is not. You do NOT have 150 countries where you have free incoming calls on the +354... number, I do have myself tested it, so I know what I´m talking about.

The fact I´m trying to get you understand is the following, it is not up to me, the customer, to get in contact with any network provider to ask them to route calls to the +354... number through. I did that once with Pannon in Hungary and now they do it, THIS "steping in conntact" is YOUR work.

Means, to make you, your company and your project known, requiers that YOU step in conntact with the other player in the game. It is not 09´s interested to make your work.

I´m no player, but I do read and listen carefully. Anyway how can you try to compromite somebody who you exactly know is a customer of you? And you do know me, you know my +354... number even my other number and you do know my e-Mail etc. etc. etc. I´m no nobody to you, I´m your customer.

No you don´t, cause I´m not satisfied and there are others who have the same or other problems. I tried a bunch of roaming SIM cards and I thought that you could have a good solution BUT you don´t, cause you don´t take care for the little things, which would make the difference between you and the crap.

No, the main factor of a good leader (manager) is to look out 3 steps in advance, to LEAD, to know what to do and not to lean on the employe. That means in your case, laizy fair answers which any customer will recive from the support, is your foult, cause you don´t show it better.

I respect that, that you don´t give false informations out but you also do not try to change the situation, so that equals the whole thing. Your job should be to step in contact with those network operators where problems raise and SOLVE the issue. Don´t tell me that you are not 09 and you can´t do anything. What will you tell the H. Capital Group when they will ask you why the earnings did not reached the level which was targeted? Will you also say that was the foult of 09?

Do you understand what I´m trying to say? YOU DO HAVE A RESPONSABILITY FOR WHAT YOU ARE DOING.

I don´t care for those "smart people", you know why? Cause they won´t make my incoming calls ring on my FREE INCOMING +354... number in east Europe. Understand?

Fix the problem and it won´t make you a headache.

As I read what you wrote I did feel that you are helpless and don´t know how to solve the +354... issue. I honestly ask you without any sarkasm, why have you started this whole thing when you knew that you don´t have a 100% reachability with this numbers?

It is nice that your US customers are all smart and your European customers are all, lets say it this way, "not so smart". I don´t ask for something what can´t be delivered, I do ask for something that you do use as attribute and with wich you do advertise. And it´s my right as customer to ask you why it is not working in several countries, as long as you recive funds from me and you do not notice your customers with a remark on your website.

I don´t understand your business standing position, your goal is to make cash. Wouldn´t be a great thing to double your cashflow, even your revenue, your earnings after taxes and to make Yackie Mobile THE roaming solution? So why don´t you take care even for the smallest issue which you do hear from your customers?

This mouth propaganda would bring you more new customers than any "free SIM card" action. To take care for the funktionality of your product, but that also means you have to test your product youself, YOU HAVE to KNOW your products behaviros AND how to handle it. Think about it.