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You know what is funny
Our bsiness model is not to provide a free incoming, we do because 09 have this 354 with their card.......and we considere this as one option for our customer if they want use it, subject to the possibility to do it
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not your business model? Why do you do advertise with the attribute "Unlimited free incoming calls in 150 countries!"?
... if they want to use it ... oh please!
Argumentation!
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Our business model is to provide a sim card with no roaming charge with a voip account and a local number.....and it is what our customer order and use, maybe not in this forum
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So if this Forum and their members are in your opinion not "qualified", why do you throw your SIM cards for free in this round?
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but Johndo, are you representative your self about the market ? are you THE Reference.....not sure
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never said that, stay straight with the facts dude!
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and it is not OUR problem as you say, it is OUR problem to 09 and yackie because we are associate and we work on this..thank you for the employes from this two companies
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Come on!!! Do you seriously want to do business? You have a responsibility for your product. Who am I that I have to teach you what the words ethic means ...?
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And it is true that Tamara have lot of patience with you and all of your emails....answered i think, doesn't it?
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: absolutely never, never read something like this!!! Do I have to apologize, that you as management canīt put together a working roaming SIM solution?
... That is realy poor, that doesnīt shows management quality at all. She is doing a good job, how do you think about yourself ...?
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So that is the situation
Most of the countries work with the 354 number attached to the SIM, unfortunately some not.....
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For Christ sake!!! Is that you business philosophy???
Wouldnīt it be better to write "We are doing all we can to solve the problem within xy days!"???
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We dont charge connecting fees, we dont charge busy and wrong call
we have a flat fees for 0.29 for one incoming call received on the DID number in most of the countries, and we have the outgoing call not the more expensive
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That is absolutely not of interest, sorry
I donīt care for what the DID cost you or not or what you do with unanswered calls etc., etc., etc.
You do advertise with the following words "Unlimited free incoming calls in 150 countries!" Deliver what you promise!
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and again provide a SIM card is not the deal, you will soon understand why...and this day maybe you will come back to the table
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tell me what the deal is! I just read unproved phrases.
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By the way i dont feel well to know one customer unhappy, i will ask the accounting department to refund you.....how can ou say after that that a free product can be bad.......
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These words show me that you do not understand the single customer, so how can you say you would understand your market, think about it ...
You do try to compromite a possibile customer, bad, bad behavior ... Is it this way to treat customers in the US?
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calling the 354 cost 0.50$.........how much to call the UK or liestenschein number.....???
just curius.......
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liestenschein is writen Lichtenstein and I donīt know what it cost to call it. But that is not the question, you do forward the DID to the YM +354... number you charge for this 0,29 USD and you charge for a DID 117 USD.
Same constelation is to get for zero Euro and 0,15 Euro per minute. So what are you proud off?