Quote:
Originally Posted by JohnDoe
YackieMobile,
IT IS UP TO !YOU! (the company) TO TAKE CARE THAT THE PRODUCT IS WORKING. IT IS !YOUR! PRODUCT, !YOUR! PROJECT !YOU! ARE RESPONSIBLE FOR !YOUR! PRODUCT NOBODY ELSE. IT IS THAT EASY, DO NOT BLAME OTHERS FOR POSSIBILE PROBLEMS, SOLVE THE PROBLEMS, BE A MARKET LEADER. THAT IS THE WAY TO GO.
I donīt write this in anger and I donīt want to be rude, BUT I do await a product which is working, yours does not fullfill this requirments.
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You know what is funny
Our bsiness model is not to provide a free incoming, we do because 09 have this 354 with their card.......and we considere this as one option for our customer if they want use it, subject to the possibility to do it
Our business model is to provide a sim card with no roaming charge with a voip account and a local number.....and it is what our customer order and use, maybe not in this forum......but Johndo, are you representative your self about the market ? are you THE Reference.....not sure
and it is not OUR problem as you say, it is OUR problem to 09 and yackie because we are associate and we work on this..thank you for the employes from this two companies
And it is true that Tamara have lot of patience with you and all of your emails....answered i think, doesn't it?
So that is the situation
Most of the countries work with the 354 number attached to the SIM, unfortunately some not.....
We dont charge connecting fees, we dont charge busy and wrong call
we have a flat fees for 0.29 for one incoming call received on the DID number in most of the countries, and we have the outgoing call not the more expensive
and again provide a SIM card is not the deal, you will soon understand why...and this day maybe you will come back to the table
By the way i dont feel well to know one customer unhappy, i will ask the accounting department to refund you.....how can ou say after that that a free product can be bad.......
PS ) calling the 354 cost 0.50$.........how much to call the UK or liestenschein number.....???
just curius.......