YackieMobile,
at least you give us some feedback, thank you.
I already have stopped using my YM sim, sorry. That doesnīt mean others have to do this too, but for my needs this service is not enough.
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The 354 issue is a 09 mobile issue, NOT a yackie mobile issue
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This IS your issue, I as a customer, Iīm not interessted in your problems or contract situations. I just want a SIM which is working. Do you know the K.I.S.S. princip?
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BUT the 354 use by 09 is a 9 digits, in regard with the 7 digits, who is the normal mobile range number
So because our 354 number is a special surtaxed number ( if not, how can we offer a free incoming, UM, TS etc etc use a UK, or a liestenchein surtaxed number them self ) and few operators don't want to include this range of number in their billing, specialy the discounters, voip etc etc and........Cingular and T-mobile
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As I said, as customer I do not want to be involved in your contract situation. Solve your technical problems and present a working roaming solution as you advertise on the website.
Why do you compare YM with UM and TS? Their services is working, I do use a UM rebrand now, prices are compared to YM way better. To be honest the prices didnīt made the point, but the service. Free incoming and it works, connectable to VoIP and working, reachable from T-Mobile, VoIP carriers ... everything working.
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We have performed to have skype , and every week we have more and more
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What will you do with those who donīt want to use Skype? Every week more and more would mean a progress, since December we have a side movement.
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So it is because we have this issue for the Incoming, that Yackie is the only one company today to provide you a local number from 33 countries WITH a free incoming number, SUBJECT TO ( and this is the point ) the acceptance from the other operators
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This is interessting, cause you say "Yes, we have a problem with the free incoming numbers", you did knew this and you did not inform customers and users. Iīve been told to switch to a other network if itīs not going, what do you think your customers are? Stupid? I donīt understand why to make it this way.
Not your DID numbers are the biggest selling points, guys wake up! I donīt give a ...ck for the DID, to be honest. You do charge about 117 US Dollar for one year, I do get a DID in Germany for 0 (Zero) Euro and can connect it to my roaming SIM for 15 cent/minute. That means in cash, that I can get the combination DID+roaming SIM for 5 cent less then you offer it, plus the voice quallity is superb and it works.
Donīt spoken about the raise of connection fees, which was done without any notice.
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We have answered to all customers support ticket, including for this issue, and allready said that many time, BUT some are still not understand this issue, who is not a technical issue easely fixable.
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Your support is a B-, T. is doing a very well job in the, for her given, small border range. It is up to the management (this means you!) to create solutions for the unsolved issues, this product should have not been launched with this massive problems.
The free incoming number is not working in east Europe. I already have changed to an other roaming service.
I mean it is easy, donīt blame 09 or the other network operators, because they wonīt take 9 digit numbers in the system, cause thatīs just the half of the truth. German discounters allow to connect to 9 digit numbers. 9 digit numers are no unsolvable magic, cause in e.g. Hungary they do already use themself 9 digit numbers. So I think the problem is, that the info chain between YM-09-"other operator" is ruled by 09 and not YM and if 09 does not see that it would be necessary to make some changes, they wonīt and this brings me to the point, that your business plan wasnīt made professionaly, cause you must have seen that there would be unanswerable questions.
This constelation makes out of each customer, you have, a beta tester. But I donīt want to be your beta tester, I want a product which is working from the beginning, at least the promised features should work like e.g. FREE INCOMING calls on the 00385380... number. None of your customers want to read from the support such laizy fair answers like "then you have to use your DID number".
IT IS UP TO !YOU! (the company) TO TAKE CARE THAT THE PRODUCT IS WORKING. IT IS !YOUR! PRODUCT, !YOUR! PROJECT !YOU! ARE RESPONSIBLE FOR !YOUR! PRODUCT NOBODY ELSE. IT IS THAT EASY, DO NOT BLAME OTHERS FOR POSSIBILE PROBLEMS, SOLVE THE PROBLEMS, BE A MARKET LEADER. THAT IS THE WAY TO GO.
I donīt write this in anger and I donīt want to be rude, BUT I do await a product which is working, yours does not fullfill this requirments.