Is this an IOM based 07624/07924 number? If it is, you bought at the wrong time. They went out of business around that time. I had a freeGlobalsim card that had the same issue. Hopefully you did not have too much credit on it(Don't topup any of these sim cards unless you have to). It's one of those things where you just count your losses and move on.
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Originally Posted by travelcat
I purchased a global sim card from travelsimshop in August. It allowed one outgoing call, but never worked for incoming calls. They went and canceled the card (I hadn't requested this), but have never refunded my money. I have created 3 support tickets with increasing levels of severity and they have never bothered to reply to me. I bought it with paypal. All I want is a refund of the purchase price plus the remaining balance on the sim card. Any ideas how to get them to cough up the money they now owe me?
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Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3,
Sim cards: AT&T (Contract), 3 UK, Piranha Mobile