[bbob]

Andy, Who said I have not had contact in the last few weeks. I did and the only thing said was to wait. Replacement was not possible.

I have registered for a replacement and because of this registration I received a message saying the service will be resumed but when ???

When registering for a replacement the only thing I would like to know is when I get an replacement but maybe you know more than I do, because I did not get an replacement.

I keep repeating myself, it's not my job to keep knocking on the door to ask for replacement for something I and many others paid for. Maybe you find this normal, I don't.
If the company than writes it does all it can, yes that makes me angry because as I said before other companies did offer replacement so they were able to do all they can to keep a customer happy.
Yes some did not and my point here is that new customers should know who they are dealing with when buying a card.
Al least because of this situation we know that some treated their customers very well, replacement and not have the customer wait for an unknow time. Some just make you wait like this example, and others just just don't inform you.

whenever the service comes online again the next question to be answered is, who invests in the service and who can give a certain guarantee that they will not be out of business in 6 month's.
Reliability is a key factor form many people and a forum like this is ideal to inform who is and who is not.