Quote:
Originally Posted by andy
bbob, it's a bit odd that you choose this moment to make the strongest attack, when the prospects of service coming back have markedly improved recently
If you don't want it any more, then send it to someone else here who does
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It's not odd. some moth ago I filled in a form on their website to tell that I would be interested in a replacement sim.
Till now they have not come up with an offer for a replacement sim.
The prospects of the service coming online again. Soory but we have heard this so many times now that I really have strong doubts if it will come online again. If it does ok but reamains the fact that customers have been without service for a very long time.
I repeat myself, a serious company would have offered a replacement sim by now and I would have had the choice to take that and sent back the old sim, or wait if the service would ever come back online. It would be my choice than and if it would take 3 more month's it's my choice.
"Please be assured that I am doing all I can" is what the mail says. I don't belive this. Doing all you can is trying your best to offer a replacement. Now there is no choice. I paid for a serivce, have credit on an account but it does not work.
Andy you think these are hard words, there not. but maybe you think it's normal to pay for a service, than the service is offline, your paid account is blocked and you just have to sit back and wait for month's untill maybe something will come back online again.
Doing all you can means simple offering a choice of replacement, easy and simple. Some other companies have done this, others have gone complete offline.
It's only to inform people what they can expect from different providers and when there is a problem they know which one will really help and offer a solution and which one just sits back and let you wait and the ones that just go complete offline.