Quote:
Originally Posted by Przemolog
1. What options and where not implemented? I don't understand what you really mean....
2. Theoretically I would feel bad  but it simply won't happen. Any telecom company which won't provide necessary Polish language support, will not make money here. It might be a niche offer at most. |
What I mean is....
1. Let's say the telcom scene in EU changes to the following:
4-6 big multi-nationals that have bought up/merged with MOST current national carriers. Voda, T-MO, O2 come to mind as pan_EU companies, but maybe others will come together. So, if you are a T-MO UK customer, you become a T-MO EU customer, etc. Instead of a NATIONAL customer care for UK, DE, etc., there is one consolidated customer care # for all T-MO EU customers. (A separate "Vociestream" USA customer care disappeared when it was bought up by T-MO). TRUE, a T-MO EU (or other biggie) may decide to leave customer care as a national entity tied to the old carrier. I would THINK that rationalization (cost-cutting) might play a role, however.
CURRENTLY, when you call T-MO DE customer care, you have to speak German and only German (at least when I was, there was no choice for English or other language on a menu -- TRUE, you could try your English or whatever with the person from T-MO, but a language selection menu was not implemented). I would EXPECT the same holds for T-MO UK except the language would be English, of course. And so on for each country where there is/was a national operator.
So, in the future, T-MO EU would have to implement a customer care system that would allow users to select the language they would wish to use with customer care. THAT system is not implemented because there is no T-MO EU of VODA-EU.
Can you envision a time when, say T-MO EU decides NOT to support every single European language, especially if its say Slovak-speaking customer base falls below a given #? They may have supported Slovak to start, but over time, the Slovak-speaking customers migrated to another carrier.
2. Brings us to 2. If all your national carriers on PL are "merged" into the biggies, you may not have a choice if or when one or more of those biggies decides to drop support for a given language. Not saying that will ever happen, but it might.
Stan