Quote:
Originally Posted by bbob
As I said before I understand your point of view for making money. The question is how much money. Regular telecom operator make load of money on roaming.
To he honest I find it a bit sad if you say when using your card but own system we are depriving you. It sounds like we are a poor company and need every revenue to survive As you are not a company that is showing how much money it makes or looses like stockexchange registered companies I can't check if what you say is true or not.
Again I repeat myself. In your business model you know that there will always be customers that will use your card to use their own callback system.
Most of your customers are happy with your solution and I was not negative about it. Your incoming rate is good and you outgoing rates (for most countires) are fair for most users.
There are although users like myself and other people here on the forum that know how it can be cheaper than what you are offering. That said these solutions require your to get an extra callbackaccount or setup your do int yourself system. For most of your users this is too complicated, they just want to make an easy call.
Knowing that it can be cheaper we will always try to use cheaper alternatives. This is something you have to accept !
Therefore it is a bit sad to say that the probably few of your customers that use their own system will make you loose so much money that you will go out off business. If that would be the case you have to go back and redo your business model.
In the end this discussion is useless as here on the forum we know how we can do it cheaper and you really need customers that are paying your rates.
So what we can discuss is the small things, like for example please state the 60 seconds billing clearly on your site. State that the 105 customer support number will cost you money to call. In you FAQ list add some more info about voip like the sip address of the server and these things.
I think many users here have given you positive remarks on how to improve your website to give the customer information. Do something with this information.
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Hi bbob,
Your point of view is also valid and understandable, the original point was that it's not necessarily fair to use the incoming rate to make calculations as to what an outbound call should cost.
You are of course able to use your own callback service if you so wish, the only point being that if everyone were to do so, it would not be sustainable for the operator.
To be honest, the first time I heard about free incoming on international roaming, I immediately thought, great .. I can do my own callback, so I fully understand your reasoning and you clearly understand mine as well, but I'm also not sure that everyone is aware of the operator's perspective so I hope that this discussion will be beneficial in that regard.
Again, thank you for your tips and thorough review.