Judging from the blogs (and the comments), potential users have not been satisfied with the way this initial crisis was handled. One thing is for certain, even bad publicity is publicity. They've been given an awful lot of that and no doubt they have lost some, gained others. Many are at least now aware that such products exist, and some have even been made aware of ppgsm and some alternatives to this.
See:
http://pogue.blogs.nytimes.com/2007/...final-chapter/
http://www.goebel.net/technews/2007/...t-article.html
http://consumerist.com/consumer/oh-d...ard-307416.php