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bbob (Offline)
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Join Date: 20 Feb 2007

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Default 01-10-2007, 09:02

akraus88 that not all look at this:

"In order for the MAXroam service to be a low cost service we may rely on advertising and marketing supplied through the service and other mechanisms to subsidize the service. We intend that any such marketing services shall be discrete and of targeted interest to you. By agreeing to these terms and conditions You agree to receive such advertising and marketing. If You do not want to receive such services You should notify us in writing. MAXroam reserves the right to charge You a higher fee for the service should You choose not to take these marketing services. This higher fee, if applicable, will be posted on the MAXroam website."

"We take our customers' privacy seriously. Please read our Privacy Policy for full details at www.maxroam.com/privacy. Whilst we respect the privacy of our customers, cellular calls may be subject to interception by law enforcement agencies and bodies."

The above speaks for itself, marketing and privacy don't go hand in hand.

Another one:

"You may request a refund for unused credit by sending an email to support@maxroam.com. Refunds will only be available for credit purchased directly by You and not through any special offers, prepaid cards, vouchers or similar mechanisms. Refunds shall not be made for balances under EUR 5.00. MAXroam charges a EUR 20.00 fee to process any refund requests. Any breach of these refund terms shall lead to termination of this agreement."

So when I want 7 euro credit back it will cost me 20 euro meaning I have to pay them an extra 13 euro.

Sorry but when they want to be taken serieously don't write terms like this on credit back. Anyone who can think and calculate knows that this is crazy.

"We reserve the right to make changes to these terms and conditions. You should check the MAXroam website regularly to see if any changed have been made or announced. We will endeavour to provide 30 days advance notice of significant changes, either by posting such notice on our website, or by contacting You directly. If You do not notify us within 30 days of a change then You will have been deemed to accept this change to this Agreement."

Also what if I don't agree with the new terms and want the remaining money back, still charge me 20 euro for doing this ? When so this is not how it should be done.

As for the marketing, I thought this was an open company but no somewhere they hide the fact they are reselling your data for marketing purposes.

some more:

We may have translated the original English Language version of this Agreement into other languages. If there is any inconsistency or discrepancy between the English Language version and any other language version of this Agreement, the English language version shall prevail."

So far for good certified translations.

Reading the small print makes me wonder even more. They shout a lot = marketing but when you read between the lines it's nothing new.
   
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