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happy2007 · **United Mobile sim card trouble -** 12-09-2007, 20:07

I have an unlocked Palm Treo 680. When I put the United Mobile sim card in the phone and power up it asks for the pin. I've put the pin in many many times as well as every number on the card (pin2, puk, puk2, phone number, portions of phone number). Every time it would give me a messge: incorrect pin the number of tries I have left before it would need the puk is 3. No matter how many tries I made with a 4 digit pin it would say I had 3 more tries before needing the puk. I found that if I put in an 8 digit number (the "correct" pin is 4 digits) it would reduce the number of tries before puk. If I then put in a 4 digit pin it would increase the number of of tries before puk back to 3. I eventually got tired of this little game and decided that since my phone/united mobile sim card seemed to like 8 digit numbers so much I'd get it to the point where it had to use the 8 digit puk number to get the thing going. So in three consecutive tries I put in 8 digit numbers, each time reducing the number of tries before puk. Now it told me I had to use the puk. I put it in. It seemed to like that. Then it asked me to reset my pin. I gave it a code and it asked me to reverify my pin, so I did. It gave me a message that my pin didn't work and asked me again to reset my pin. So now I'm back in a pin loop again. This time it didn't like 8 digit pins, even though I was supposedly making up my own. I tried, 4 digit pins, tried the pins, puks and phone numbers United Mobile gave me. Nothing. I took the battery out, the sim out, put them back in. When I powered up again it requested the puk again and said eventually the sim would be permanently locked if there were too many tries with the puk. I put the puk number back in and now I'm back in the loop of trying to get it to accept a pin. I've called Palm, AT&T (my USA service provider), and United Mobile. They all blame each other for the problem. AT&T assures me the phone is unlocked because of the lack of unlock message when the United Mobile sim is in.

This is not a cheap phone and should work for this!
Also, I've got two United Mobile cards, 423 and UM+ (Jersey). Neither will accept the pin and have the same problem, but I've only taken it to the puk stage with the UM+ card.

Also, this phone has a qwerty keyboard with the digits in the middle so I discussed with Palm the possibility of it not putting in digits but letters. Since I got to the point where I am, using the puk and trying to redo a password, I can see that it is using numbers/digits, not letters.

HELP! Has anyone got any ideas?!

	(#1)
happy2007 (Offline) Junior Member Newbie Posts: 5 Join Date: 12 Sep 2007 Country:	United Mobile sim card trouble - 12-09-2007, 20:07 I have an unlocked Palm Treo 680. When I put the United Mobile sim card in the phone and power up it asks for the pin. I've put the pin in many many times as well as every number on the card (pin2, puk, puk2, phone number, portions of phone number). Every time it would give me a messge: incorrect pin the number of tries I have left before it would need the puk is 3. No matter how many tries I made with a 4 digit pin it would say I had 3 more tries before needing the puk. I found that if I put in an 8 digit number (the "correct" pin is 4 digits) it would reduce the number of tries before puk. If I then put in a 4 digit pin it would increase the number of of tries before puk back to 3. I eventually got tired of this little game and decided that since my phone/united mobile sim card seemed to like 8 digit numbers so much I'd get it to the point where it had to use the 8 digit puk number to get the thing going. So in three consecutive tries I put in 8 digit numbers, each time reducing the number of tries before puk. Now it told me I had to use the puk. I put it in. It seemed to like that. Then it asked me to reset my pin. I gave it a code and it asked me to reverify my pin, so I did. It gave me a message that my pin didn't work and asked me again to reset my pin. So now I'm back in a pin loop again. This time it didn't like 8 digit pins, even though I was supposedly making up my own. I tried, 4 digit pins, tried the pins, puks and phone numbers United Mobile gave me. Nothing. I took the battery out, the sim out, put them back in. When I powered up again it requested the puk again and said eventually the sim would be permanently locked if there were too many tries with the puk. I put the puk number back in and now I'm back in the loop of trying to get it to accept a pin. I've called Palm, AT&T (my USA service provider), and United Mobile. They all blame each other for the problem. AT&T assures me the phone is unlocked because of the lack of unlock message when the United Mobile sim is in. This is not a cheap phone and should work for this! Also, I've got two United Mobile cards, 423 and UM+ (Jersey). Neither will accept the pin and have the same problem, but I've only taken it to the puk stage with the UM+ card. Also, this phone has a qwerty keyboard with the digits in the middle so I discussed with Palm the possibility of it not putting in digits but letters. Since I got to the point where I am, using the puk and trying to redo a password, I can see that it is using numbers/digits, not letters. HELP! Has anyone got any ideas?!