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RTuesday · 28-08-2007, 13:08

Just an update on the (lack of) progress at Cloud9.

I tried it out roaming in the UK/France/Spain recently. Wouldn't log on to a single network anywhere, i.e. no roaming.

I emailed them to complain about this and (what a surprise) got a roaming update SMS after I got home. No idea if that's made a difference as I haven't been away since.

However, I also got a reply to my complaint email - after 4 weeks! - where they completely failed to understand the problem (assumed I was dialling wrong). They sent their reply email from an address which bounces when replied to.

In a word, AVOID. Makes Yackie look professional.

	(#10)
RTuesday (Offline) Senior Member Prepaid Expert Posts: 344 Join Date: 28 Mar 2005 Location: See flag Country:	28-08-2007, 13:08 Just an update on the (lack of) progress at Cloud9. I tried it out roaming in the UK/France/Spain recently. Wouldn't log on to a single network anywhere, i.e. no roaming. I emailed them to complain about this and (what a surprise) got a roaming update SMS after I got home. No idea if that's made a difference as I haven't been away since. However, I also got a reply to my complaint email - after 4 weeks! - where they completely failed to understand the problem (assumed I was dialling wrong). They sent their reply email from an address which bounces when replied to. In a word, AVOID. Makes Yackie look professional.