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snaimon · **Worser and worser -** 15-07-2007, 02:52

I am very frustrated. Spent ~ 1 hour on phone with 4 T-Mobile USA reps. I was complaining that I could not RECEIVE messages from my +423 phone. I was @ first told that +423 is now not on the blocked list. 3 different reps told me that.

The MDA expert however said that was incorrect. Get this.... both outbound and inbound are blocked.

This is perhaps the reason why SMSbug will not deliver messages to my +423 phone.

And, to top it all off, my UM balance is now so fouled up. Since the SMS is blocked, the system keeps trying to RESEND the SMS @ 39 e-cents per attempt. I must have 20 messages sent today already. Their system then detects that this resend is in error and credits the account. I sent 1 SMS and the balance fell from 62 Euros to 45 Euros. I have both called and written to UM customer care. Not sure it will ever be straight.

So much for sending SMS to my sons and brother on T-Mobile.

I wonder if anyone in USA is using ATT network and if they are having any better luck? At one time, probably before the T-Mo blockage started, I had a failed SMS. UM Customer Care in their infinite wisdom told me to be sure I was registered on T-Mobile rather than Cingular.

Stan

	(#22)
snaimon (Offline) Senior Member Prepaid Specialist Posts: 898 Join Date: 17 Mar 2004 Location: Richmond, VA USA Country:	Worser and worser - 15-07-2007, 02:52 I am very frustrated. Spent ~ 1 hour on phone with 4 T-Mobile USA reps. I was complaining that I could not RECEIVE messages from my +423 phone. I was @ first told that +423 is now not on the blocked list. 3 different reps told me that. The MDA expert however said that was incorrect. Get this.... both outbound and inbound are blocked. This is perhaps the reason why SMSbug will not deliver messages to my +423 phone. And, to top it all off, my UM balance is now so fouled up. Since the SMS is blocked, the system keeps trying to RESEND the SMS @ 39 e-cents per attempt. I must have 20 messages sent today already. Their system then detects that this resend is in error and credits the account. I sent 1 SMS and the balance fell from 62 Euros to 45 Euros. I have both called and written to UM customer care. Not sure it will ever be straight. So much for sending SMS to my sons and brother on T-Mobile. I wonder if anyone in USA is using ATT network and if they are having any better luck? At one time, probably before the T-Mo blockage started, I had a failed SMS. UM Customer Care in their infinite wisdom told me to be sure I was registered on T-Mobile rather than Cingular. Stan Phones: DASH V3 (3) Service: US T-MO post paid (2) - US T-MO prepaid (2) - UM+ - TravelSIM DE SIMYO - DE SUNSIM T-Mobile DE Calling Cards: Onesuite Enjoyprepaid AT&T MCI Mobivox Last edited by snaimon; 15-07-2007 at 03:16..