[dg7feq]

Today i also got the new card with zero balance on it. There had been some bucks left on the old card so i asked them some questions. And finally really pissed me off even though i am usually quite happy about testing new technology. I will post all the emails and replies here so you can get your own opinion:

Hello,
> i received my new SIM-card today but all the old balance is gone. Will
> you still recharge the cards with the remaining balance from the old system?
>
> Furthermore there is some information missing:
> 1) In which countries is GPRS available?
> 2) what are the GPRS settings?
> 3) what happens with the old DID numbers? Do we get them switched to the
> new cards or will there be new ones assigned again (would be my 4th
> number then....).

Yackie reply:
Since this a new system I don't have any records of the reminding time on
your SIM, you will have to purchase some credit online, the old did will be
added to your New SIM we have started this but for now you will have to use
the UK number which has FREE incoming calls. Also I will have to find out
about the GPRS services, it might be and I will let you know.

my reply:
In other words you deleted our money without notifying us before that
> the money will be lost. The old SIM was switched off before the new SIM
> arrived and was activated. This alone is totally not an acceptable
> behaviour for a serious company. If you switch off the old system you
> have to save the customer data and establish a new running system
> before.This even forced me to buy a new SIM card for our last business
> trips.
>
> This is in total absolutely not acceptable.
>
> Until now I spent quite a lot of time to test your SIM card, talked for
> long times with the customer care, got several different did numbers and
> always had wrong billing on the old card. Since you started the VoIP
> service the DID forwarding didnt work for several times and it was
> always a long way for your customer service to get the service back
> running. If you now have no way to get at least the remaining balance
> back on the new card I will for sure not use this "service" again for a
> single cent.

Yackie reply:
The only airtime that we showed purchased in our data base is when you ordered the card in June 2006. There were no purchases after this and that’s why we were unable to load your card. We can add some airtime to your card, but if you rather return the card to our address, you can do this regular mail.

my reply:
yes, there was no more reload as the card did not work most of the time. There was still balance left from the initial purchase.
Its not the 8 $ which still had been on the card that annoys me. Its the whole procedure that your company shows that makes me belive you are 100% unreliable.
I will return the SIM-card to you and hope this sad story comes to an end with this.


I already put my SIM back in the envelope and will drop it in the mailbox tomorrow.

Chris