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rudyo · **Help! only 5 days left and UM cust service is SLOWWW!!! -** 29-05-2007, 05:56

Well UM customer service finally sent me an email, about 36 hours after I filled out a support form. All they did was to ask for more information. So far it has been another 36 hours without a response from them.

I leave for Berlin in 5 days and I'm not hopeful this will be resolved by then.

Would I be better to make a call to them? I am in the US, so the call could be expensive. The problem is that I never registered the cards on their site, so they don't know they are mine.

What card can I buy once I get to Germany? I am just looking for a card to use while in Germany with callbackworld. So I need free incoming for the call back to work. I already have an account with CBW, so changing the incoming number with them should be quick.

Ideas?

Thanks
Dan

	(#5)
rudyo (Offline) Junior Member Newbie Posts: 4 Join Date: 13 Nov 2006 Country:	Help! only 5 days left and UM cust service is SLOWWW!!! - 29-05-2007, 05:56 Well UM customer service finally sent me an email, about 36 hours after I filled out a support form. All they did was to ask for more information. So far it has been another 36 hours without a response from them. I leave for Berlin in 5 days and I'm not hopeful this will be resolved by then. Would I be better to make a call to them? I am in the US, so the call could be expensive. The problem is that I never registered the cards on their site, so they don't know they are mine. What card can I buy once I get to Germany? I am just looking for a card to use while in Germany with callbackworld. So I need free incoming for the call back to work. I already have an account with CBW, so changing the incoming number with them should be quick. Ideas? Thanks Dan